Laundromat questions, answered
Everything people ask us about Westerly Hills Laundromat: The free first wash · Prices and payment · Visiting the store · Washing tips.
The free first wash
Is the first wash at Westerly Hills Laundromat really free?
Yes. New customers get their first standard wash free. Claim it on our free wash page, then show the code at the counter. It is one per person and good for 30 days after you claim it.
Do I have to sign up for texts to get the free wash?
No. We text you a one-time code to confirm the claim is yours. Deals and specials by text are optional, and you can reply STOP at any time.
Can I use the free wash on the biggest washer?
The free wash covers one [standard 20 lb] washer. You can put it toward a bigger machine and pay the difference.
Prices and payment
How much does it cost to wash clothes at Westerly Hills Laundromat?
Washers start at $[3.50] for a 20 lb machine, $[5.75] for 40 lb, and $[8.00] for 60 lb. Dryers are $[0.25] per [6] minutes. See the full price list.
How do I pay for the machines?
Our machines take [coins, cards, and the laundry app].
Do you sell detergent and dryer sheets?
Yes. Single packs of detergent are $[1.25], and we sell dryer sheets and laundry bags at the counter. You are welcome to bring your own.
How much is wash and fold?
Wash and fold is $[1.50] per pound with a [15] lb minimum, ready in [24 hours]. More on the wash and fold page.
Visiting the store
Where is Westerly Hills Laundromat?
We are at 2615 Westerly Hills Dr, Charlotte, NC 28208, in the Westerly Hills neighborhood of west Charlotte. Get directions.
What are your hours?
We are open Monday to Saturday [6:00 AM] to [10:00 PM], Sunday [7:00 AM] to [9:00 PM]. The last wash starts [1 hour before closing].
Is there parking?
[Free parking right in front of the store].
Is there free Wi-Fi?
[Yes. Free Wi-Fi, seating, and phone charging are available while you wait.]
Is there an attendant on site?
Yes, there is [an attendant on site during open hours] to help with machines, change, and wash and fold drop-off.
Is the laundromat safe at night?
The store is brightly lit inside and out, has security cameras, and [an attendant is on site until close].
Is there information in Spanish?
Yes. This website, our signs, and our flyers are in English and Spanish. Información en español aquí. [Add if true: Spanish-speaking staff are on site.]
Washing tips
Can I wash a king-size comforter at Westerly Hills Laundromat?
Yes. Our 60 lb washers fit a king-size comforter with room to rinse it clean. Home machines are usually too small. See how to wash a comforter at a laundromat.
How long does laundry take at a laundromat?
About an hour for most visits. Washers run about 30 minutes and drying takes 30 to 45 minutes. Because you can run several machines at once, a whole week of laundry takes about the same hour.
Can I wash rugs, pet beds, or sleeping bags?
Yes, in our large washers, as long as the item is machine washable. Shake out pet hair and loose dirt first. We ask that you do not wash items with heavy grease, paint, or chemicals.
Don't see your question? Call or text [(704) 555-0123].
Your first wash is on us.
Claim it on your phone in 30 seconds, then show your code at the counter.
Claim my free wash